It's funny that Cyndy posted this week about Italian bureaucracy cuz today my husband relayed a funny real-life story to me that reiterates the red tape jungle that constitutes public entities of Italy. In this case it is the library. And while it didn't contain the fun activities of official stamps, forms, taxes and more stamps, it does accurately portray the way things can work in every day life.
Husband (H) to the girl (girl #1 or G1) at the library checkout counter - "Buon giorno, I have lost my library card, what do I need to do to replace it?"
Girl #1 - Are you sure you lost it?
Husband - yes, I am quite sure.
G1 - Have you looked for it?
H - yes
G1 - how long have you looked for it?
H - oh for about a month. i can't find it anywhere!
G2 - *sigh* " we can replace it, but you will need to go talk to the girl at the reference desk.
H - ok, thank you very much
Goes to girl (G2) at the reference desk.
H - Buon giorno. I have lost my library card and would like to replace it.
G2 - Are you sure you lost it?
H - yes
G2 - Have you looked for it?
H - yes
G2 - Maybe you should go back and look again.
H - Well, I've been looking for a while and I can't find it anywhere. I really would like to just replace it.
G2 - *sigh* Who sent you over here? You need to talk to the man at the other desk.
H - Ok, thank you.
Goes to Man (M) at the other desk.
H - I've lost my card and would like to replace it.
M - are you sure you lost it?
And on and on. You get the picture.lol It took him about 1 hr to find the "right" employee that would help him with replacing the card. Of course, all conversations were conducted with the utmost politeness and civility. Turns out, getting the replacement was only a matter of filling out another application. lol
I don't post this as a criticism - it just is what it is. We had a great laugh about it. It's one of those things where you just giggle, shrug, and think - that's Italia.